On Access to Information and Communication Technologies in households

15.10.2009

The results of survey* on the use of Information and Communication Technologies in households and among population carried out by Central Statistical Bureau show that in 2009 Internet was available to 58% of households which is more by 5 percentage points than in 2008. 69% of all Latvian residents have used computer at least once a lifetime.
From statistical regions majority of Internet connection in households was in Pieriga – 65% and Riga – 64%, but less it was in Vidzeme – 48% and in Latgale – 44%.

 



In order to get to the Internet - in 45% of households - personal computers were used the most. The number of households where portable computer was used in order to get to the Internet has increased. This indicator has reached 20% which is more by 4 percentage points than in 2008. 20% of all households also used mobile phone, in order to get to the Internet.

87% of households with Internet connection used broadband connection. This indicator has increased by 11 percentage points, compared to 2008, but compared to 2007, the increase is twice as large – 23 percentage points.

The results of the survey show that the usage of computers and Internet is proportionally reversed by the age of persons. In the first quarter of 2009 96% in the age group 16-24 years have used the computer on a regular basis, in the age group 25-34 years- 85%, but in the age group 55-74 years- only 20% in the corresponding age group.


 

* on a regular basis – at least once a week.

87% of all Internet users used it at home, 34% - at the work place, but 9% - in educational institutions, however, in the age group of 16 to 24 years, i.e., in the group which also includes pupils and students, this indicator was significantly higher- 51%.

In 2009 almost all Internet users (97%) used it for information search and online services, 90% of all users - for communicatio (for sending e-mails, using chat sites, etc.) over the Internet, 66% - used the Internet bank services, which is an increase of 2 percentage points if compared to the same period of 2008. 36% of all Internet users used it for cooperation with public services or administrations (for obtaining information from public authoritiees' web sites, downloading official forms, sending filled in forms). In comparison with previous year this indicator has increased by 10 percentage points.

This year indicators of e-commerce, such as arguments for ordering goods and services via the Internet, methods of payments and problems encountered when purchasing over the Internet, were studied more. Every fourth (26%) of all residents or 38% of the Internet users at least once have purchased or ordered goods or services for private use over the Internet.


Purchasing of goods and services over the Internet


(per cent of Internet users in corresponding age group)


2008

2009

Total 16- 74

33

38

Age (years)

16–24

31

35

25–34

43

51

35–44

35

37

45–54

29

33

55–74

21

24


The most popular goods purchased by population on the Internet were tickets for public events, electric equipment, as well as clothes and sports goods.


Goods and services bought for private use over the Internet


(in per cent of individuals who have bought goods or services
over the Internet)


2008

2009

Tickets for public events

30

38

Electric equipment (incl., photo or video cameras)

35

35

Clothes, sports goods

33

34

Household goods

30

30

Telecommunication services

15

Computer hardware

17

14

Holiday accommodation

9

Books, magazines, newspapers, e-learning materials

9

9

Films, music

8

8

Computer software

8

7


In the framework of the research also respondents' awareness of fundamental rights of consumers in connection with online purchase of goods was obtained. The results witness that 20% of Internet users are not informed of fundamental rights of consumers in connection with online purchase of goods.


Awareness of fundamental rights of consumers in connection
with online purchase of goods in 2009

(in per cent of total of internet users)

Cancellation of purchase and right to a refund within short period for most goods

72

Delivery of goods within max. 30 days after placing the order (unless otherwise agreed in contract between parties)

58

Privacy and data protection (e.g., providing consent to data processing beyond execution of order and billing requirements)

63

Right to be informed on the contractual conditions

68

None of the above

20


* The survey was carried out in the 2nd quarter of 2009. 3.9 thsd households with at least one person aged 16 – 74 were surveyed by sampling, and all persons of this age group living in the household were surveyed. Therefore, the obtained results are related to exactly this household and group of population.

More information on the results of survey „The usage of the Information and Communication Technologies in households and by individuals” is available in the database of CSB home page. In December the data collection „Information society in Latvia” will be published. Such survey is carried out in all member countries of the European Union (EU), therefore the obtained results are comparable and will be also published on the home page of Eurostat http://ec.europa.eu/eurostat


Prepared by Trade and Services Statistics Section
Ineta Kromane
Tel.67366725